“According to an internal memo obtained by The Washington Post, plans to force people awarded retirement, disability and Medicare benefits to set up direct-deposit payments online or in person have been canceled after the agency concluded it could vet these transactions for fraud by phone. Those applying for benefits can also continue the process by phone without the need to go online or visit an office in person, according to the Monday memo from acting deputy commissioner Doris Diaz to acting commissioner Leland Dudek.
At the same time, the agency will implement a new fraud-detecting tool to “flag suspect teleclaims based on known, common characteristics of fraudulent claims,” the memo said. Only if an applicant’s phone call is flagged will they be required to show up in person, according to the memo.”
Social Security abandons DOGE-led phone service cuts amid chaos, backlash