“The most recent HCAHPS report, released in June, includes responses from about 2.3 million patients across the country, including nearly 32,000 from Philadelphia-area hospitals, between July 2024 and June 2025…
Across the Philadelphia region, three Penn Medicine hospitals scored the highest marks for explaining medication side effects.
More than half of survey respondents who stayed at Chester County Hospital, Penn Presbyterian Medical Center, and Hospital of the University of Pennsylvania said staff “always” explained side effects. About a quarter of respondents said they had received such information “sometimes” or “never” during their stay at the Penn hospitals.
Lower Bucks Hospital and Roxborough Memorial Hospital — both owned by California-based Prime Healthcare Foundation — received the region’s lowest marks for explaining side effects.
Forty-five percent of survey respondents said Lower Bucks staff had “never” or only “sometimes” explained side effects, while 34% said they had “always” received such information during their stay.”